Concierges

Concierges help people at hotels, apartments, or office buildings with a variety of personal services. They may take messages, arrange for transportation, give advice on local restaurants and activities, provide business services, or monitor requests for housekeeping or maintenance.

Duties

Concierges typically do the following:

• Greet visitors, residents, and others who enter the building
• Answer phones and respond to emails
• Make reservations, such as for dinner or spa treatments
• Obtain tickets to special events
• Provide information about local attractions, such as shopping, dining, nightlife, or recreational destinations
• Make travel arrangements for sightseeing or other tours
• Receive and distribute packages and mail
• Provide other business services, such as sending or receiving faxes or ordering supplies
• Help with special requests for services such as childcare, doctors, or florists
• Pick up and deliver items or run errands
• Plan special events, parties, or meetings

Concierges welcome people when they arrive at an establishment. They create a friendly and positive environment and help to ensure a pleasant experience. They offer information, support, and personalized services, such as providing directions or organizing activities or events.

The following are examples of types of concierges:

Corporate concierges work in office buildings. They help employees and others with a range of services such as scheduling appointments or arranging transportation.

Hotel concierges provide services to hotel and resort guests to help improve their stay. For example, they might offer local dining recommendations or help to book tourist attractions.

Residential concierges work in places such as apartment buildings, condominiums, and senior living communities. They might respond to residents’ concerns, arrange for needed assistance or repairs, or help to organize community events.

Concierges held about 45,600 jobs in 2024. The largest employers of concierges were as follows:

Concierges usually work indoors at a front desk or other location where they have frequent contact with others. They may work as part of a team.

Work Schedules

Most concierges work full time. They may work shifts that include evenings, weekends, and holidays.

Concierges typically need a high school diploma or equivalent to enter the occupation. Once hired, workers typically receive on-the-job training to attain competency.

The median annual wage for concierges was $37,320 in May 2024.

Employment of concierges is projected to show little or no change from 2024 to 2034.

Despite limited employment growth, about 6,800 openings for concierges are projected each year, on average, over the decade. Most of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.